FAQ
All Products
What should I do if the products get into my eyes?
Rinse immediately with water or lukewarm water without rubbing. Please consult your doctor by bringing a product if you still feel pain or abnormal sensation after rinsing your eyes.
The mucous membranes of the eyes are very delicate, so be careful not to get cosmetics in your eyes.
What should I do if a child puts a product in their mouth?
Since cosmetics are made from highly safe ingredients, there is no danger even if children accidentally swallow them.
After wiping or rinsing their mouth, let them drink water or milk to dilute what they have swallowed, and wait for a while and carefully observe their conditions (especially if they swallow cosmetics containing ethanol).
Please consult your physician if you are worried or see any abnormal reactions from children, bring the cosmetics they have put in their mouth (preferably a package with all the ingredients, an instruction manual, etc.).
What should I do if I accidentally drop a cosmetic product on my clothes?
It is important to treat them as soon as possible. Cosmetics on clothing may stain or damage the fabric if you try to force to remove it.
If you accidentally apply cosmetics to your important clothing, it may not be possible to remove them sufficiently depending on the material of the fabric. We recommend you bring it to a Cleaning Store along with the product as soon as possible and consult them.
Is KissMe Cruelty-Free?
We do not test our products on animals while researching and developing products and disagree with Animal Testing.
For the raw materials, if our customers wish to know the details, we will need to check with raw material manufacturers one by one.
In this case, we can obtain information on animal testing after March 11, 2019, when the EU banned animal testing on raw materials.
We have never received answers from manufacturers that they have tested on animals for raw materials that we use.
Based on the above, we believe that we do not use any raw materials that have been conducted animal testing for our products. And we are willing to provide any detailed information or evidence if it's requested.
When will the product I want be restocked?
Thank you for your patience as you wait for the product to come back in stock!
If you would like to be notified via email when the product is back in stock, just go to the product page and add your email address to the little box by clicking "Notify Me"
Mascara
How can I remove Heroine Make mascaras?
Each type of mascara has a different way to remove it.
Long UP Mascara Super Waterproof / Volume UP Mascara Super Waterproof / Curl Keep Mascara Base Waterproof
These are very strong Super Waterproof mascaras.
Please use an Oil-base Cleanser or Eye Makeup Remover to take it off. Heroine Make Speedy Mascara Remover is specifically formulated for Heroine Make mascaras so that it easily removes our mascaras.
Long & Curl Mascara Advanced Film / Volume & Curl Mascara Advanced Film / Micro Mascara Advanced Film / Curl Keep Mascara Base
These mascaras are tubing mascaras with Advanced Technology.
Like regular tubing mascaras, first, soak mascara with lukewarm water and gently pinch with your fingers to loosen up. Then, wash off with a foaming cleanser.
- Formula of this type of mascara reacts to warm water and cleanser differently. If you don't soak mascara in warm water well enough, it may be harder to remove than it is supposed to be.
- Milk-type or Gel-type cleansers may not remove it well, therefore we recommend you use facial foam.
- If you use multiple different items together such as Curl Keep Mascara Base and Waterproof mascara, please use Oil-base Cleanser.
Can I use mascara while wearing contact lenses?
We recommend you wear contact lenses before using mascara. Avoid letting mascara solution get into your eyes.
What is Advanced Film mascara?
There used to be only two types of mascara, which are Waterproof mascara and Tubing mascara (film type).
Advanced Film mascara is used new technology that adopted both features of Strong Water-Resistance and Easy-Remove.
It has a very strong water resistance against sweat, tears, and oil, but the mascara can be removed with warm water and facial foam.
Can I use Advanced Film Mascara when I'm wearing eyelash extensions?
We do not recommend it.
When you remove the mascara, it requires you to pinch your lashes and massage them while washing them off with facial foam.
Which mascara has Stronger Durability compared between Super Waterproof vs Advanced Film mascaras?
Heroine Make Super Waterproof Mascaras have stronger durability.
Due to such a high durability, it requires you to use oil-base cleanser or eye makeup remover to remove it.
Heroine Make Speedy Mascara Remover is specifically formulated for Heroine Make mascaras so that it easily removes our mascaras.
Mascara seems dry and doesn't grab a solution. What should I do?
Eyeliner
How can I remove Heroine Make eyeliners?
Each type of eyeliner has a different way to remove it.
Prime Liquid Eyeliner Rich Keep / Smooth Liquid Eyeliner Super Keep
Please remove with lukewarm water.
These eyeliners have high-durability and strong water-ressistance. If it's hard to remove with just lukewarm water, please use facial cleanser.
Long Stay Sharp Gel Liner / Soft Define Cream Pencil
Please use oil-base cleanser to remove it.
The eyeliner isn't coming out, or it seems dried out or barely there. What should I do?
For eyeliners that make a clicking noise when you shake them, these types of eyeliners can sometimes experience issues depending on how they are used and stored.
Before use, please shake the eyeliner well with the cap tightly closed. Then, dab the eyeliner on a facial tissue from the tip to the root of the brush. Repeat this step until the liquid comes out.
The color of the liquid eyeliner is lighter or less pigmented than usual. What should I do?
To ensure the eyeliner liquid is evenly colored, shake it about 10 times with the cap on. Then, turn the brush tip downward and leave it for 6 to 8 hours.
Afterward, shake it well again about 10 times with the cap on. Press the brush tip firmly against a tissue and repeat several times until the ideal color appears.
Once the liquid flows naturally, do not store the brush tip facing down. Instead, store it sideways.
Eyelash Serum & Remover
When is the best time to use eyelash serum for optimal results?
Eyelash Serum EX
Use it in the morning and at night on clean eyelashes.
We recommend you using it every day to maintain beautiful healthy eyelashes.
Can I use Eyelash Serum on lower lashes?
Yes, it can be used on both upper and lower lashes in the morning and at night.
Can I use Eyelash Serum while wearing Eyelash Extensions?
Yes, it can be used with Eyelash Extensions. This item has oil-free formula.
Can I use Speedy Mascara Remover during the shower / bath?
No. We recommend you to use it when your skin is not wet.
KissMe Rewards
What is KissMe Community Rewards?
KissMe Community Rewards is a free loyalty program, a way of thanking our loyal customers for choosing KissMe USA. As a rewards member, you will earn points for every purchase, and receive exclusive offers and rewards you deserve. Benefits start the moment you join, It’s all about beauty and love. Interested? Join now!
Who can join?
Everyone is welcome to join the KissMe Rewards Program! When you create an account on KissMe-USA.com, you are automatically enrolled in the program.
Is it free to join the program?
Yes, it's easy and completely free to join the program, sign up now to start collecting your reward points.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@kissme-usa.com