- SHIPPING POLICY -
◆ SHIPPING AREA / ADDRESSES:
• Shipping Area: USA Only (50 States)
We ship only to physical addresses in the USA. We do NOT ship to any of the following.
• PO Boxes, APO, DPO or FPO addresses
• USPS Mail Box, FedEx Mail Box, any other type of public Mail Box
• International courier or transportation/shipping centers in the USA including —e.g.,
◆ SHIPPING CARRIER:
USPS / UPS / FedEx
◆ U.S. SHIPPING COST & DELIVERY TIMES:
At KissMeUSA, our business time is Monday - Friday in Pacific Time (excluding U.S. federal holidays).
The order must be placed by 12 PM PST to start processing the same day. Processing time typically processes within 2 business days (Monday – Friday). During the holiday season, processing time and shipping may take longer. Any order after 12 pm PST will roll over to the next business day to process.
If you wish to change the shipping address during the shipping process, there will be an additional $15 service fee applied to your account.
To avoid any complications with your delivery, we suggest to double-check and confirm your Shipping Information and Address is correct,
deliverable, and complete (suite number, apt number, room number, zip code, etc.)
According to the California laws, local sales tax will be applied to the California residential address with their orders.
• Shipping Fee (50 states)
We offer Free Shipping for orders $25 or over (excluding taxes) in the U.S. all 50 states, or a discounted rate of $4.95 for orders less than $25.
STANDARD SHIPPING via USPS/UPS/FedEx
- Orders under $25 $4.95 Flat Rate
- Orders $25 and over FREE
• Ship to Hawaii and Alaska
Orders shipped to Alaska and Hawaii generally take longer. We use only USPS to ship to Hawaii and Alaska. We do not offer expedited shipping.
< NOTE >
• Orders more than $100 will be shipped with Signature Required service with or without the customer's request in order to avoid lost package after the delivery.
• USPS/UPS/FedEx delivery times are estimated. We do not guarantee your order will be delivered within the estimated time frame. Please check your order status to track the most updated delivery date/time.
• FedEx will make three attempts to deliver your package. After the third attempt, FedEx will call you at the number you provided with your order and inform you of pick up options at the FedEx designated service center.
• The above shipment rate applies only to domestic ground packages under 30lbs.
• There will be an additional $15 fee applied to your account if you request a mailing address change during or after shipment processing
• KissMe USA shall not be liable for any lost, stolen, or damaged packages or for any delay caused by act or default of the shipping carrier. KissMe USA is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
• We do NOT ship to the following addresses:
PO Box, APO, DPO and FPO
International address other than USA
International courier or transportation/shipping centers in the USA
◆ BILLING TIME
Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.
◆ TRACK PACKAGE
Once you’ve placed your order, we will send you two emails. Please make sure to use a correct and active email address when you place an order, and change your email setting to be able to receive our emails.
The first is an Order Confirmation email, which will contain all your order details. The second will let you know when your order has been sent for delivery. After you receive the second email, you can track your order, using your order tracking number, by following this link: TRACK MY ORDER.
◆ UNSUCCESSFUL DELIVERY:
KissMe USA is not liable for any loss caused by the customer providing inaccurate address or shipping information. It is the customer's responsibility to provide correct and accurate shipping address and information. Any charges or losses incurred by KissMe USA in the process of re-routing or making an address correction will be the responsibility of the customer. KissMe USA will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to KissMe USA. Any charges incurred by KissMe USA due to unsuccessful delivery will be the responsibility of the customer.
- RETURN POLICY -
To provide our customers with the best shopping experience, we have a Product Return & Exchanges Service. If you receive a product with which you are not satisfied or have any quality issue, please feel free to contact KissMe USA Customer Service within 7 DAYS of receipt of your order (returns and exchanges will not be provided after this date has passed).
• KissMe USA will NOT accept returns under the following conditions:
• Any product(s) for which a request is submitted more than 7 days after receipt.
• Item(s) / merchandise marked as “discount” or “Final Sale”.
• Products/ merchandise that has been completely or substantially used.
• Item(s) / merchandise that do not have prior authorization / RMA#.
• To receive a return and/or refund, please adhere to the following procedure:
1. Contact Customer Service with your purchase details and the reason for your return/refund to receive your Return Merchandise Authorization (RMA).
Phone: 1-626-861-2292 (Mon-Fri 9am-6pm PST)
2. Our customer service specialist will review the return/exchange and will notify you of approval or denial and will guide you on the next steps.
3. Please return your package to the below address:
KissMe USA, Attn. Web Returns
14888 Los Angeles Street, Irwindale, CA 91706
4. Be sure to include all products being returned (including all gifts or free merchandise provided with purchase).
5. Be sure to include all the ORIGINAL PACKAGING.
6. Write your Return Authorization (RMA) Number on the outside of the shipping box (NOT ON THE ITEM PACKAGE).
If the returned item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), then no refund will be given and the customer will be given the option to have the returning item(s) shipped back to him/her at their own expense.
To ensure we receive your package, be sure to keep a copy of the return tracking number for your reference.
Your return will be processed promptly upon arrival once our specialists receive the item and approve the request. Please allow 7-10 business days from the shipping date for your account to be credited. Shipping and handling are not refundable.